The success of any new technology is measured on its actual use and its benefit to the business. User Adoption & Training are key components of the change management plan.
Adoption is the rate at which the new systems are being used. Fullworks can use tools, techniques and surveys to help you understand how the new systems are being adopted by the users and, more importantly, identify issues and roadblocks so these can be resolved.
Key to adoption is user training. The right level of appropriate training has to be given to ensure that the users are effective on the new system.
A general fallacy is that users can learn whilst they are are also doing their existing role. People need training and practice to fully understand a new system and to use it to maximum benefit.
Fullworks can help with developing an effective training strategy and deliver training for the products we support.